Return Policy And Limited Warranty (Canada)

MonBaby.com 14 Day Satisfaction Guaranteed Return Policy:

If you are unsatisfied with your purchase from MonBaby.com for any reason, you have 14 days from the date of purchase to request a full refund of any product purchased on MonBaby.com (“Product”). The MonBaby.com 14 Day Satisfaction Guarantee only applies to purchases made directly from MonBaby.com. It shall not apply to purchases made through other distribution channels, including, without limitation, retail stores or online retailers.

  1. To qualify for a refund, all the following conditions must be met:
  • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 14 days of the date on which you purchased the Product.
  • To request an RMA, you must contact our customer service team via our website at https://monbaby.com/contact-us-2/ or via email addressed to support@mondevices.com.
  • Any accessories originally included with the Product you purchased must be included with your return.
  • MonDevices may require that you furnish proof of purchase details to obtain an RMA.
  • Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. The RMA number must be included along with your returned Product.
  1. Additional terms and conditions:
  • Shipping and handling charges, gift-wrap fees, and taxes paid (e.g., custom charges, VAT) are not refundable. You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product while in transit to MonDevices. If you return a Product to MonDevices (a) without an RMA from MonDevices or (b) without all parts included in the original package, MonDevices retains the right to either (1) refuse delivery of such return or (2) charge you a restocking fee equal to the higher of fifteen (15) per cent of the original price of the Product or the retail value of the missing parts. Refunds will be processed and paid back to the credit card that was used to place the original order within 2 weeks of MonDevices’ receipt of the Product.
  • The MonBaby.com 14 Day Satisfaction Guarantee is limited to the benefit of the original purchaser of the Product and is non-transferable.
  • MonDevices reserves the right to make changes to this policy at its sole discretion without advance notice. The most current version of this policy shall be available on MonBaby.com.

Limited Warranty:

  1. Remedies:

If a hardware defect arises and a valid claim is received by MonDevices within the Warranty Period, MonDevices will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts, or (2) exchange the Product with a new or refurbished Product. If MonDevices, in its sole discretion, determines it is not reasonable to replace the defective Product, MonDevices may refund to you the purchase price paid for the Product. If the original Product has been discontinued, MonDevices may, in its sole discretion, replace the Product with a newer version provided that, you shall be responsible to pay for any difference in retail value between the original Product and its replacement. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement Product will be under warranty for the remainder of the Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

  1. How to Obtain Warranty Service:

To obtain warranty service, you must obtain a Return Merchandise Authorization (RMA) from our customer service team and deliver the Product, in either its original packaging or packaging providing an equal degree of protection, together with proof of purchase, to the address specified by MonDevices. You agree to pay the cost of shipping the Product to MonDevices. By sending the Product, you agree to transfer ownership to MonDevices upon receipt of the Product by MonDevices. You shall assume all risk of loss or damage to the Product while in transit to MonDevices. If the claim is justified based on this Limited Warranty, MonDevices shall bear the cost of shipping the repaired or replacement Product to you. Any Product returned to MonDevices without a valid warranty claim or without a RMA may be rejected, returned at your cost (subject to prepayment) or kept for no more than thirty (30) days for your pick-up and then disposed of in MonDevices’ sole discretion.  For specific instructions on how to obtain warranty service on your Product, visit the MonBaby website https://monbaby.com/support.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and MonDevices will not be responsible for any such damage or loss.

  1. Exclusions and Limitations:

This Limited Warranty applies only to the Product manufactured by or for MonDevices that can be identified by the “MonBaby” trademark, trade name, or logo affixed to it. This Limited Warranty does not apply to any (a) MonDevices products and services other than the Product, (b) consumables (such as batteries), (c) software, even if packaged or sold with the Product or embedded in the Product, (d) damage caused by accident, abuse, misuse, spillage of food or liquid or any acts of God, (e) damage caused by operating the Product outside the permitted or intended uses described by MonDevices or with a non-compatible mobile device or mobile application, (f) use for medical, healthcare or treatment purposes, (g) damage, alterations or modifications caused by anyone who is not a representative of MonDevices or (h) use of replacement parts or software not supplied by MonDevices. Please refer to the Terms of Service that accompany the MonDevices mobile application for details of your rights with respect to its use.

THE PRODUCT IS NOT A MEDICAL DEVICE; AND IS NOT REGULATED OR APPROVED BY HEALTH CANADA; AND IS NOT DESIGNED TO DETECT OR PREVENT CAUSES OF SUDDEN INFANT DEATH SYNDROME OR ANY OTHER MEDICAL CONDITION. THE PRODUCT IS INTENDED TO BE USED WITH MONDEVICES’ MOBILE APPLICATION TO HELP YOU MONITOR YOUR BODY DATA AND IS NOT A SUBSTITUTE FOR MEDICAL CARE OR ADULT SUPERVISION.

MonDevices does not warrant that the operation of the Product and the mobile application will be without interruption or otherwise be free of anomalies, errors or viruses, and MonDevices will not be responsible for damages or loss arising from any such interruption, anomalies, errors or viruses.

This Limited Warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).

This Limited Warranty does not cover any alteration or damage to any other software or hardware as a result of installing and using the mobile application provided by MonDevices. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. THIS WARRANTY IS IN LIEU OF OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, AND MONDEVICES NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OR SERVICE OF THE PRODUCT. MONDEVICES DOES NOT WARRANT THAT THE PRODUCT OR ITS MOBILE APPLICATION WILL OPERATE WITH ANY OTHER PRODUCT, SOFTWARE OR HARDWARE EXCEPT THOSE INDICATED AS COMPATIBLE BY MONDEVICES. MONDEVICES IS NOT RESPONSIBLE FOR CHARACTERISTICS OF THIRD PARTY HARDWARE OR SOFTWARE WHICH MAY AFFECT THE OPERATION OF THE PRODUCT OR THE MOBILE APPLICATION PROVIDED BY MONDEVICES.

WITHOUT LIMITING THE FOREGOING, MONDEVICES DOES NOT MAKE ANY CLAIMS OR WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE PRODUCT’S POTENTIAL, ABILITY OR EFFECTIVENESS TO PREVENT, MINIMIZE, OR IN ANY WAY AFFECT PERSONAL INJURY.

MonDevices reserves the right to make changes to this policy at its sole discretion without advance notice. The most current version of this policy shall be available on MonBaby.com. MonDevices reserves the right to make changes to its Products without incurring any obligation to modify any Product that has already been manufactured. 

  1. Implied Warranties, Conditions and Limitation of Damages:

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE WARRANTY PERIOD.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MONDEVICES SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, OR INJURIES TO ANY PERSON, ARISING FROM THE USE OF THE PRODUCT OR ARISING FROM THE MALFUNCTIONING OR NON-FUNCTIONING OF THE PRODUCT, OR RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF MONDEVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. ANY AND ALL CLAIMS OR STATEMENTS, WHETHER WRITTEN OR VERBAL, BY SALESPEOPLE, RETAILERS, DEALERS OR DISTRIBUTORS TO THE CONTRARY ARE NOT AUTHORIZED BY MONDEVICES, AND DO NOT AFFECT THIS PROVISION OF THIS LIMITED WARRANTY.

  1. Governing Law:

This Limited Warranty shall be governed by and construed in accordance with the laws of Canada.

Without limit to the foregoing, certain provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations, exclusions and disclaimers may be limited in their application to you.  If implied warranties are not allowed to be excluded in their entirety for any reason, they will be limited to the duration of the Warranty Period.  This Limited Warranty gives you specific legal rights which may vary depending on laws of the province in which the Product was purchased.  By keeping this Product you agree to the terms of this Limited Warranty without objection or addition, and agree that your sole remedy for any disputes over any elements of this Limited Warranty shall be limited to MonDevice’s performance of its obligations under this Limited Warranty.

You may have other rights under provincial or federal laws and where the whole or part of any item of this Limited Warranty is prohibited by such laws, it shall be deemed null and void. The remainder of the warranty shall remain in effect.

  1. National Statutory Rights:

Consumers in some jurisdictions may have legal rights under applicable national or federal legislation governing the sale of consumer goods, including, without limitation, the Consumer Protection Act and the Canada Consumer Product Safety Act. These rights are not affected by the warranties in this Limited Warranty.

  1. Transferability:

This Limited Warranty is transferable from the original purchaser to a third party as long as a copy of the original proof of purchase is provided to such third party. This Limited Warranty will only be honored in the country of the original purchase unless otherwise approved by MonDevices.

If you have any questions, please contact MonDevices at support@mondevices.com