FAQ

Availibility

Is the MonBaby available outside of the United States?

Yes!  We ship to Canada and the United Kingdom directly from our website.  

MonBaby is also available on Amazon UK which also ships to a variety of other European countries.  

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

The outer ring of my MonBaby broke! How can I buy another?

If your MonBaby’s snap ring breaks we would be happy to send you a couple of replacements at no cost to you.  Please email us at support@mondevices.com or enter your information at our customer support page here with your shipping address, color of your button, and order information and we will send them out to you so you can continue using your MonBaby.  Even if you purchased it through one of our retail partners (such as Target) we would be happy to replace these for you.

Where can I buy the MonBaby?

MonBaby is available right here on our website.  We offer free shipping and special deals from time to time so please check back with us often!   We are also available at these retailers:

  • Amazon
  • Target
  • Wal-Mart.com
  • Buy Buy Baby

How the MonBaby works

Can I connect to the MonBaby with a tablet or iPad? Does the MonBaby application work with all smartphones?

Yes, as long as the tablet or iPad has Bluetooth Low Energy (BLE) capabilities it will be able to connect to the MonBaby button.  Android devices will need to be running an operating system of 4.3 or higher in order to use the app. Is it compatible with iPhone 5 and higher, and iPad 2 and higher.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Can I monitor my baby from any part of my home? What is MonBridge?

The MonBaby is recommended for use in the same room use and co-sleeping.  Each household is different with varied construction materials, varied electrical interference and differing obstacles in the path between the MonBaby device and the connecting mobile phone. We have run extensive research and testing, including a brand new design, and have come to the conclusion that MonBaby is optimized for maximum BLE range.

For those customers looking to extend the range of your MonBaby we have come up with a solution that requires a spare Android device.  MonBridge is a free app available on the Google Play store that you download onto the Android device and then place within 5-7 feet of the MonBaby button.  The Android device will then send the data signal through your home wifi router, and can be picked up by your smartphone. The other advantage of using MonBridge is that you can connect several smartphones to the same button at once.  Please see our separate section about MonBridge here.

Can I use the MonBaby in a moving vehicle or in a rocker?

Unfortunately since the MonBaby relies on a precise movement sensor to gather data it will not work properly while your baby is in a car, plane, or rocker.  This constant movement will throw off the accelerometer.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Does MonBaby have multiple sensors or a single sensor?

MonBaby contains a single, high-precision MEMS accelerometer that monitors the baby’s breathing movements from their chest motions, and determines roll overs through the sensor’s orientation.  Overall activity levels of your baby are monitored the same way, through your baby’s overall movement. If you would like to try this out for free using your smartphone, you can download the MonBaby app on the iOS App Store, or the Google Play store and select “Demo Mode.”  You can then move your phone around to simulate how the button works and interacts with the application.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

How does the attachment work physically?

MonBaby consists of two parts, a button and a shell. The shell goes underneath the clothing and the button on top. The button fits into the snap piece, and as the two parts are snapped together the clothing is trapped in between.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

How does your product differ from your competitors?

MonBaby has a unique patented form factor design that allows it to be attached to any typical article of baby clothing.  Unlike sensors that are built into a sock or a full outfit, your baby will never outgrow the MonBaby. You can snap it off the baby’s dirty clothing and then attach it to a fresh one easily.  MonBaby was also designed so that it is less intrusive and interesting to a baby, so there is less chance they will play or attempt to remove it.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Is it possible to get an app for both parents? I have an android and my wife is on iOS.

Yes, our app is available as a free download for both Android and iOs, but please keep in mind that you can only connect one device per button at a time when you are connected to the MonBaby button using bluetooth.  However, we have a range extension app, MonBridge, that will allow multiple users to connect to the same button at once. For more information on MonBridge please click here.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Is it waterproof and washable?

The MonBaby button is not waterproof, though it is splash resistant. If baby throws up or makes a mess on the button, it can be washed with the battery cover tightly closed with either a damp cloth or hypoallergenic baby wipe. We do not recommend dropping it in a sink or placing it in a washing machine.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

What does the MonBaby measure exactly?

MonBaby is a baby wearable designed to keep track of a newborn’s position, activity level, and breathing movement.  When it is attached to your baby’s clothing (ideally placed between the baby’s chest and lower belly) it will send activity data to your smartphone via the MonBaby App.  The app will show you the overall movement and activity level of your baby while they sleep, and alert you if it does not detect breathing movement after 15 seconds. It will also send an alert if your baby rolls over onto their stomach before they are prepared to do so.  Most pediatricians highly recommend that your baby sleep on their back for the first few months until they naturally are able to turn over and sleep on their stomach. The MonBaby app is customizable so you can turn on and off certain alerts to suit the specific needs of your baby.  It also can detect high activity levels (in case your baby is crying or fussy) falls, or if your baby is sleeping on its side. We urge every parent to consult with their pediatrician/medical care provider regarding what may be optimal for your baby.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Safety and Certifications

Can the baby remove or unsnap MonBaby, making it a choking hazard? Can you guarantee that MonBaby won’t detach from my child’s clothing?

Monbaby’s unique snap attachment traps your baby’s clothing in between the button and the snap ring ensuring a strong and secure fastening.  A baby does not have the strength or dexterity to remove the button on their own without the help of an adult. In the rare event that the MonBaby does come off, the button’s inner enclosure is 1.3 inches in diameter which is larger than the 1.25 inches required to pass a choking tube test in the United States, Europe and Mexico.

We cannot make a 100% guarantee that MonBaby will not detach. The technology does not replace responsible parental supervision. That being said we have gone to great lengths to create a tight snap that fits snugly. MonBaby is designed to be challenging for an adult to unsnap, therefore it would be very difficult for the baby to remove. Parents can also enable a high activity alert that will tell them if their baby is extremely active and potentially trying to remove the device.  

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have

Does the button require medical certification?

The MonBaby is a consumer electronic product, NOT a medical device and thus does not require FDA certification. It is not intended to diagnose, treat, cure or prevent any disease, including Sudden Infant Death Syndrome (SIDS). The MonBaby cannot replace proper parental supervision.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Is MonBaby’s breathing monitoring accurate?

Yes, under certain conditions. We’ve concentrated our efforts on finding breathing rate and detecting the absence of breath under conditions where a baby is sleeping in a stationary crib. Breath monitoring will NOT work in a moving car or in a swing.

That being said, the sleeping orientation monitoring will work on a moving surface, even in your hands. In fact, when you are changing the baby, we advise to hit the alarm snooze button. Otherwise you may receive a rollover alarm.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

What about radiation safety concerns?

Radiation of radio frequency (RF) devices is measured by Special Absorption Rate (SAR). It is defined as the power absorbed per mass of tissue and has units of watts per kilogram (W/kg). A general rule of thumb is that higher emission power increases the SAR measurement.

Cellphones in US are limited to 1.6W/kg by regulation
Apple iPhone 4: 1.17W/kg
Baby monitors range between 0.01-0.08W/kg
Bluetooth devices about 0.001W/kg

There is no public measurement data found for BLE yet, but given BLE has even lower power emission than Bluetooth, the SAR number should be very insignificant comparatively.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

What age range should MonBaby be used for?

The MonBaby was created to pick up on an infant’s specific pattern of breathing movements. We recommend using the button for newborns and babies up to 18 months of age. The biorhythms of older children will throw off the breathing movement algorithm in particular, but you can still use the device to monitor overall activity levels and positioning.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

What kind of certifications do you have?

We understand the importance of having a product go through a rigorous testing and certification process, especially when it comes to a baby wearable.  We have made sure the MonBaby has several certifications to fit its capabilities:

  • Our FCC Declaration of Conformity, sometimes called an FCC label, is a mark used on electronic products made or sold in the U.S. It demonstrates that MonBaby’s electromagnetic interference levels fall well within what’s deemed acceptable by the organization.  
  • A Consumer Product Safety Commission (CPSC) accredited laboratory allows us to certify compliance based on such results and state that the product meets CPSC requirements.
  • We have also IC Certification for Canada, and CE Certification which is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA), including the United Kingdom.

Not all consumer electronic products receive these important certifications. As such, we’re proud to report that MonBaby has passed the relevant tests and is ready to be sold in the United States.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.

Why does the MonBaby use Bluetooth Low Energy (BLE) to connect to a smartphone?

We are using Bluetooth Low Energy (BLE), also known as Bluetooth Smart technology. The main reason for using this technology is the extremely low Radio Frequency (RF) output power transmitted from our device. MonBaby is more than 10 times lower in output power than the official FCC and IC regulated threshold.  A second advantage is an extended battery life. Please see the “What about radiation safety concerns?” section for additional information.

You can always reach out to us via support@mondevices.com and we’ll gladly help answer any questions you may have.