Return policy and limited warranty (US)

MonBaby.com 14 Day Satisfaction Guaranteed Return Policy:

If you are unsatisfied with your purchase from MonBaby.com for any reason, you have 14 days from the date of purchase to request a full refund of any product purchased on MonBaby.com (“Product”).

  1. To qualify for a refund, all the following conditions must be met:
  • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 14 days of the date on which you purchased the Product.
  • To request an RMA, you must contact our customer service team via our website at https://monbaby.com/contact-us-2/ or via email addressed to support@mondevices.com.
  • Any accessories originally included with the Product you purchased must be included with your return.
  • MonDevices may require that you furnish proof of purchase details to obtain an RMA.
  • Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. The RMA number must be included along with your returned Product.
  1. Additional terms and conditions:
  • Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product while in transit to MonDevices. If you return a Product to MonDevices (a) without an RMA from MonDevices or (b) without all parts included in the original package, MonDevices retains the right to either (1) refuse delivery of such return or (2) charge you a restocking fee equal to the higher of fifteen (15) per cent of the original price of the Product or the retail value of the missing parts. Refunds will be processed and paid within 2 weeks of MonDevices’ receipt of the Product.

Limited Warranty:

MonDevices, Inc (“MonDevices”) warrants to the original purchaser only that the MonBaby device you purchased (the “Product”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original purchaser (“Warranty Period”).

  1. Remedies:

If a hardware defect arises and a valid claim is received by MonDevices within the Warranty Period, MonDevices will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts, or (2) exchange the Product with a new or refurbished Product. If MonDevices, in its sole discretion, determines it is not reasonable to replace the defective Product, MonDevices may refund to you the purchase price paid for the Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by MonDevices itself or through its authorized reseller or agent, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

  1. How to Obtain Warranty Service:

To obtain warranty service, you must obtain a Return Merchandise Authorization (RMA) from our customer service team and deliver the Product, in either its original packaging or packaging providing an equal degree of protection, together with proof of purchase, to the address specified by MonDevices. You agree to pay the cost of shipping the Product to MonDevices. By sending the Product, you agree to transfer ownership to MonDevices. If the claim is justified based on this limited warranty, MonDevices shall bear the cost of shipping the repaired or replacement Product to you. Any Product returned to MonDevices without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or kept for 30 days for sender’s pick-up and then disposed of in MonDevices’ sole discretion.  For specific instructions on how to obtain warranty service on your Product, visit the MonBaby website https://monbaby.com/support.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and MonDevices will not be responsible for any such damage or loss.

  1. Exclusions and Limitations:

This Limited Warranty applies only to the Product manufactured by or for MonDevices that can be identified by the “MonBaby” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) MonDevices products and services other than the Product, (b) consumables (such as batteries), or (c) software, even if packaged or sold with the Product or embedded in the Product. Please refer to the Terms of Service that accompany the MonDevices mobile application for details of your rights with respect to its use.

THE PRODUCT IS NOT A MEDICAL DEVICE; IS NOT REGULATED OR APPROVED BY THE U.S. FOOD AND DRUG ADMINISTRATION; AND IS NOT DESIGNED TO DETECT OR PREVENT CAUSES OF SUDDEN INFANT DEATH SYNDROME OR ANY OTHER MEDICAL CONDITION. THE PRODUCT IS INTENDED TO BE USED WITH MONDEVICES’ MOBILE APPLICATION TO HELP YOU MONITOR YOUR BODY DATA AND IS NOT A SUBSTITUTE FOR MEDICAL CARE OR ADULT SUPERVISION.

MonDevices does not warrant that the operations of the Product will be uninterrupted or error-free. MonDevices is not responsible for damages arising from failure to follow instructions relating to the Product’s use.

This warranty does not apply to a Product or part of a Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of MonDevices. In addition, this Limited Warranty does not apply to: (a) damage caused by use with non-MonDevices products; (b) damage caused by accident, abuse, misuse, spillage of food or liquid or other external causes; (c) damage caused by operating the Product outside the permitted or intended uses described by MonDevices or with improper voltage or power supply; (d) use for medical, healthcare or treatment purposes, or (e) damage caused by service performed by anyone who is not a representative of MonDevices. Recovery and reinstallation of software programs and user data are not covered under this warranty. This warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).

No MonDevices reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

  1. Implied Warranties and Conditions:

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty or condition, so the above limitation may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

  1. Limitation of Damages:

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MONDEVICES SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF MONDEVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  1. Governing Law:

This Limited Warranty shall be governed by the laws of the State of New York, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

  1. National Statutory Rights:

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty.

If you have any questions, please contact MonDevices at support@mondevices.com